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Delivery and returns

Spiritjooga e-store delivers goods to following countries:
Estonia, Latvia, Lithuania, Russia, Finland, Sweden,  Austria, Belgium,  Bulgaria, Spain,  Netherlands, Ireland, Italy,  Greece,  Croatia, Luxembourg, Malta,  Poland, Portugal, France, Romania, Germany,  Slovakia, Slovenia,  the United Kingdom, Denmark, Czech Republic, Turkey, Ukraine,  Hungary,
On placing the order fro standard delivery,  you will receive an automated email, where you will find a tracking number. With the tracking number you can check the journey of your parcel.
Omniva parcels can be tracked in the omniva.ee webpage.
NB! In some cases it might take up to 24h before the journey of your parcel is visible on the tracking environment.

For orders over € 100 delivery to the Estonia is free, without using discount code. Free delivery applies when ordering to Omniva or SmartPOST automatic parcel points in Estonia.
For orders over € 150 delivery to  the other countries is  free, without using discount code.
Free delivery applies when ordering to Omniva or SmartPOST automatic parcel points or standard delivery.

 

CountryDeliveryPriceTimeReturns
EstoniaOmniva parcel point2.33€1-3 workdaysFor free if returned within 14 days to Omniva Parcel Point
SmartPOSTi parcel point2.20 €1-3 workdaysFor free if returned within 14 days to SmartPOST Parcel Point
Omniva courier4.95 €1-2 workdaysTo the Post Office at your own expense
LatviaOmniva parcel point5.83 €2-5 workdaysTo the Post Office at your own expense
Standard  delivery  250g6.20 €3-5 workdaysTo the Post Office at your own expense
Standard  delivery  250-2000g12.95 €3-5 workdaysTo the Post Office at your own expense
Omniva courier8.25 €3-5 workdaysTo the Post Office at your own expense
LithuaniaOmniva parcel point6.66 €2-5 workdaysTo the Post Office at your own expense
Standard  delivery 250g6.20 €3-5 workdaysTo the Post Office at your own expense
Standard  delivery 250-2000g12.95 €3-5 workdaysTo the Post Office at your own expense
Omniva courier8.9 €3-5 workdaysTo the Post Office at your own expense
FinlandSmartPOSTi parcel point9.5 €3-5 workdaysFor free if returned within 14 days to SmartPOST Parcel Point
Standard  delivery 250g6.20 €3-5 workdaysTo the Post Office at your own expense
Standard  delivery 250-2000g12.95 €3-5 workdaysTo the Post Office at your own expense
Omniva courier18.95€3-5 workdaysTo the Post Office at your own expense
Other countriesStandard  delivery 250g6.20 €1-2 weeksTo the Post Office at your own expense
Standard delivery 250-2000g12.95 €1-2 weeksTo the Post Office at your own expense
Omniva courier25€3-5 wordaysTo the Post Office at your own expense

Omniva  automatic parcel point – Ordering to an automatic parcel point is very convenient thanks to their good  locations, long opening hours and no queues. You will receive a text message on your mobile phone on the arrival of the package, which contains the location of the automatic parcel point and the door code
Itella SmartPOST  automatic parcel point – Ordering to an automatic parcel point is very convenient thanks to their good  locations, long opening hours and no queues. You will receive a text message on your mobile phone on the arrival of the package, which contains the location of the automatic parcel point and the door code.
Standard Parcel to a post office –  Postal service will notify you upon the arrival of the parcel in the post office. On the notification you will find the location of the post office and your parcel’s holding period. Parcel 250g and under may arrive directly to you mailbox. It depends on a postal service partners in different countries.
Omniva courier – When ordering with the Omniva courier your products will arrive at your chosen address within 1-5 working days. The courier will call you on arrival. If you are unavailable at the time of the delivery, the parcel will be left at the post office for seven calendar days. You will find a notification in your letterbox which contains the holding information and the name of the post office, from where you can pick up your parcel.

The orders are completed and dispatched within 3 working days after placing the order at the latest. The arrival of the product depends on the postal service.

HOW TO RETURN

For return, pleas contact  info@spiritjooga.ee, to make agreements where to ship goods.
Unworn items can be returned within 14 days  from receiving the parcel.
Items need to be returned new, unused, and with  tags attached.

WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from the contract without giving any reason within 14 calendar days  from the moment of formalising the transaction.
To withdraw from the transaction please fill the  withdraw form, that you will find in condition of sales page.
Withdrawal from a transaction is free of charge, except for the returning costs which shall be at the customer`s expense. As an exception, Liblikapuu OÜ will cover the returning costs if the parcel was ordered in Estonia using Itella SmartPOST or Omniva and the return was made within 14 days from the receipt of the parcel and the customer uses the same door code when receiving the parcel.
Read about the withdrawal from a transaction from the condition of sales.

RETURN AND/OR EXCHANGE OF AN ITEM

Purchased items can be returned within 14 days  from receiving of the item. If the size of the ordered item does not suit you and you wish to exchange it, you can do so within 14 days  from the receiving of the item. If we are unable to find your preferred size of the returned item, we will advise you about it by e-mail.
If you wish to exchange or replace an item, pleas  contact  info@spiritjooga.ee

RETURNING A WRONG OR POOR-QUALITY ITEM

Please inform us immediately if an item is not the originally ordered item or it is defective, but no later than within 2 months from the moment of becoming aware of non-compliance or a defect by e-mail to the e-mail address  info@spiritjooga.ee Please include in your claim, your contact details, the date of purchase, a description of the defect of the item and the content of your claim.

REFUNDS

In case of withdrawal from the contract, we will refund the sums paid for the items no later than within 14 days after the receipt of your withdrawal application. Liblikapuu OÜ has the right to withhold the refund until you have returned the item or presented a proof that you have given the returned item over to a post office.  We will make the refund to the same account from where the payment was received.